Complaints Procedure
0800 193 8888
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Talk to a Solicitor Now
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If at any point you become unhappy with the service we provide to you or you have concerns about your bill, then you should inform us immediately so that we can do our best to resolve the problem for you.
If you have a complaint, please contact us using the following methods:
FAO: Complaints Partner
Walker Prestons Solicitors
Mount Pleasant
Trinity Street
Blackburn
BB1 5BN
Please ensure you include the following in the Subject Heading: FAO: Complaints Partner
We kindly ask you include as much detail as possible within your complaint. This will allow Walker Prestons Solicitor to fully investigate your complaint and provide adequate remedial work along with a satisfactory response.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. The contact details for the Legal Ombudsman are as follows:
Calls from both mobiles and landlines to 03 numbers cost no more than calls to national geographic numbers (starting 01 or 02). Calls are recorded and may be used for training and monitoring purposes.
Do not send original documents to the Legal Ombudsman. They will scan any documents you send to make computer copies and then destroy the originals.
The Solicitors Regulation Authority can help you if you are concerned about certain issues such if we have dishonestly or deliberately overcharged you, taken or lost your money or treated unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN or 0370 606 2555, or via the website: www.sra.org.uk.
Our highly trained Solicitors have vast experience in dealing with every type of personal injury claim: from the all too frequent Road Traffic Accidents and Work Related Injuries, to all manner of Holiday Illness, Medical and Dental Negligence Claims, to Industrial Illnesses such as Asbestosis and Mesothelioma.